What are the benefits of using Return of Title IV Funds on the Web?
The Web-based product is an easy-to-use application. Student data is stored
on the Web server, and storage space is virtually unlimited. Schools no longer
have to download and install software to individual or multiple PCs. Also,
changes can be made much more rapidly in the Web-based product than to the
PC software.
What do the terms "data export" and "comma delimited" mean?
The Data Export function enables financial aid administrators (FAAs) to
extract records specifically associated with their logins from the R2T4 system
to their PCs. FAAs can also choose to view a display of their R2T4 records
on their PC screens.
When the Data Export function is chosen, two formatting options are presented
for the records marked for export: comma-delimited text file and browse data.
Under the comma-delimited text file option, the various fields of data that
comprise each record are separated by a comma in the text file created. The
comma-delimited format is easily read by a variety of software products that
may reside on a PC (such as Microsoft Excel, Microsoft Access, etc.) to create
custom reports, etc. Schools will need to supply a file name and a save location
for the file being exported.
The Browse Data option displays data for all of a school's R2T4 records in
a Web browser window on their PC. Records can only be viewed in this option.
Will the application on the Web continue to be non-year-specific?
Yes, Return of Title IV Funds on the Web will not be year-specific. Since
this Web-based product serves a multi-year purpose, the data is stored for
the school at ED's data center.
College Cost Reduction and Access Act (CCRAA) Compliance
What updates were made to R2T4 on the Web to ensure compliance
with the College Cost Reduction and Access Act (CCRAA) of 2007, Pub. L.
110-84?
Federal Student Aid updated R2T4 on the Web in July 2008 to implement changes
related to provisions of the CCRAA.
As part of this update, we added new CCRAA-compliant credit-hour and clock-hour
R2T4 worksheets and a new Post-Withdrawal Disbursement worksheet for use
with students who have a withdrawal date on or after July 1, 2008. The CCRAA-compliant
worksheets are designed to capture the same information as the modified
paper R2T4 and Post-Withdrawal Disbursement worksheets we have posted to
Federal Student Aid’s Information for Financial Aid Professionals
(IFAP) Web site, located at ifap.ed.gov.
Based on the withdrawal date you enter when adding a new student record,
the Web site displays the appropriate worksheet (pre-HERA, HERA, or CCRAA)
and associated entry fields and performs calculations according to the rules
and regulations applicable to the specific worksheet.
The following additional changes, related to the CCRAA, were implemented
in the July 2008 update to R2T4 on the Web:
TEACH Grant Added to R2T4, Post-Withdrawal Disbursement Worksheets
– The CCRAA created the Teacher Education Assistance for College
and Higher Education Grant (TEACH Grant) Program, which provides grants
of up to $4,000 per year to students who intend to teach full-time in
a public or private elementary or secondary school that serves students
from low-income families, in a high-need field of teaching. If a student
who receives a TEACH Grant does not complete the required teaching, the
grant must be repaid as a Direct Unsubsidized Loan under the William D.
Ford Federal Direct Loan Program. TEACH Grants are available to eligible
students beginning with the 2008-2009 school year.
We added the TEACH Grant to the modified credit-hour and clock-hour
R2T4 worksheets (in Step 1, Step 6, and Step 10) and the Post-Withdrawal
Disbursement worksheet (in Step IV) for students with a withdrawal date
on or after July 1, 2008.
Note: The TEACH Grant is treated as a grant (not a loan)
for R2T4 and Post-Withdrawal Disbursement calculation purposes.
The TEACH Grant does not appear on worksheets for students with a withdrawal
date prior to July 1, 2008.
• Post-Withdrawal Disbursement Tracking Status Page and
Report Redesigned to Separate Grant and Loan Calculations –
The CCRAA modified the amount of time a school has to make a post-withdrawal
disbursement of loan or grant funds to a student. Under pre-CCRAA regulations,
a school had 120 days from the date of the school’s determination
that the student withdrew to make a post-withdrawal disbursement of loan
or grant funds to the student. The CCRAA revised the time period to make
a direct disbursement of the grant portion of a post-withdrawal disbursement
not credited to the student’s account to a maximum of 45 days from
the date of determination. When any portion of a post-withdrawal disbursement
is comprised of Title IV loan proceeds, the institution has 30 days from
the date of determination to notify the borrower to request confirmation
of the borrower’s need for the loan. The institution has up to a
maximum of 180 days from the date of determination to complete the post-withdrawal
disbursement of the loan portion of the disbursement. Institutions may
no longer request a waiver for periods longer than 180 days from the date
of determination.
As a result of the CCRAA and the new contrast between the time period
for post-withdrawal disbursements of loan funds (180 days) and post-withdrawal
direct disbursements of grant funds (45 days), we redesigned the Students
with a Post-Withdrawal Disbursement Notification Tracking Status page
and its associated report to provide unique countdown information for
pre-CCRAA and CCRAA records.
Prior to displaying post-withdrawal disbursement records on the Students
with a Post-Withdrawal Disbursement Notification Tracking Status page
or its associated report, R2T4 on the Web now prompts you to select one
of the following options for viewing records:
1) Withdrawal Date Prior to July 1, 2008: This option
will display both loan and grant post-withdrawal disbursement status information
for students with a withdrawal date prior to July 1, 2008. The Web site
calculates the difference between the R2T4 system date and date of the
school’s determination that the student withdrew, and then subtracts
the result from 120. The result appears in the # Days Left From 120 field.
The countdown for this field stops after the field “Post- Withdrawal
Disbursement completed?” (on the Post-Withdrawal tab) is set to
Yes.
2) Withdrawal Date on or after July 1, 2008 – Loans:
This option displays loan post-withdrawal disbursement status information
for students with a withdrawal date on or after July 1, 2008. The Web
site calculates the difference between the R2T4 system date and date of
the school’s determination that the student withdrew, and then subtracts
the result from 180. The result appears in the # Days Left From 180 field.
The countdown for this field stops after the new “Post-Withdrawal
Disbursement completed - Loans?” field (on the Post-Withdrawal tab)
is set to Yes.
3) Withdrawal Date on or after July 1, 2008 – Grants:
This option displays grant post-withdrawal disbursement status information
for students with a withdrawal date on or after July 1, 2008. The Web
site calculates the difference between the R2T4 system date and date of
the school’s determination that the student withdrew, and then subtracts
the result from 45. The result appears in the # Days Left From 45 field.
The countdown for this field stops after the new “Post-Withdrawal
Disbursement completed - Grants?” field (on the Post-Withdrawal
tab) is set to Yes.
Note: More information regarding the CCRAA is available
on the IFAP Web site.
How can I perform a CCRAA-compliant R2T4 or Post-Withdrawal Disbursement
calculation for a student who has a withdrawal date prior to July 1, 2008?
The regulations implementing the changes brought about by the CCRAA (see 72
Federal Register 62014) allow institutions to adopt the final regulations as
of the date the rules were published. Institutions can perform R2T4 and Post-Withdrawal
Disbursement calculations according to the updated regulations in the CCRAA
for students with a withdrawal date as early as November 1, 2007 by using the
modified paper R2T4 and Post-Withdrawal Disbursement worksheets available on
Federal Student Aid’s IFAP Web site.
Federal Student Aid updated R2T4 on the Web in July 2008 to implement changes
established in the CCRAA. For students with a withdrawal date on or after July
1, 2008, schools can use either the updated worksheets on the IFAP Web site
or R2T4 on the Web to perform CCRAA-compliant calculations.
Note: Federal Student Aid strongly recommends that schools
use the revised paper worksheets (and not R2T4 on the Web) to perform calculations
for students who have a Withdrawal Date prior to July 1, 2008 but a Date of
School’s Determination that the Student Withdrew on or after July 1, 2008.
The Web site will not correctly calculate certain countdown statistics for records
falling under this scenario.
What updates were made to R2T4 on the Web to ensure
compliance with the Higher Education Reconciliation Act (the HERA) of 2005,
Pub. L. 109-171?
R2T4 on the Web was updated in August 2006 to comply with all regulatory
provisions established in the HERA. Subsequent updates were implemented in
July 2008 to comply with regulatory provisions established in the College
Cost Reduction and Access Act (CCRAA) of 2007, Pub, L. 110-84. For more information
on the CCRAA updates to R2T4 on the Web, click CCRAA.
Listed below are the HERA provisions that affected R2T4 on the Web. Click
the title to learn more about how each provision was implemented in R2T4 on
the Web:
Student Withdrawal Date as “Trigger” for Worksheet
Versions
As a result of the HERA provisions, R2T4 and Post-Withdrawal disbursement
worksheets differ for students who withdrew from a school before July 1, 2006
versus students who withdraw on or after July 1, 2006.
Title IV Programs Covered by R2T4 (Grants)
Section 8003 of the HERA established the Academic Competitiveness Grant (ACG)
and National SMART Grant as Title IV funds covered under the R2T4 process.
Section 8022 of the HERA excluded the LEAP and SLEAP grant programs from R2T4
calculations.
Change in Student’s Amount of Title IV Grants to
Return
Section 8022 of the HERA changed the Title IV grant protection calculation
affecting the total amount of Title IV grant funds a student must return if
the student withdraws on or after July 1, 2006.
Leave of Absence Allowance
Section 8022 of the HERA stipulated that if a student takes one or more leaves
of absence from a school for no more than a total of 180 days during any 12-month
period, the student is not considered withdrawn from the school during the
leaves of absence and the school does not need to calculate the amount of
grant and loan assistance to be returned.
Additional information regarding R2T4 on the Web changes tied to specific
HERA provisions are provided in the subsequent sections of this FAQ. In most
cases, the change described is only applicable to student records with a withdrawal
date on or after July 1, 2006.
Note: More information regarding the HERA, including Dear
Partner/Colleague Letters, is available on Federal Student Aid’s Information
for Financial Aid Professionals (IFAP) Web site, located at
ifap.ed.gov.
Student Withdrawal Date as “Trigger” for Worksheet Versions
As a result of the HERA provisions, R2T4 and Post-Withdrawal disbursement
worksheets differ for students who withdrew from a school before July 1, 2006
versus students who withdraw on or after July 1, 2006.
Schools must continue to follow the pre-HERA R2T4 rules and regulations for
students who withdrew before July 1, 2006. Federal Student Aid released redesigned
credit-hour and clock-hour R2T4 worksheets and a new Post-Withdrawal disbursement
worksheet specifically for students who withdraw on or after July 1, 2006.
Note: Federal Student Aid has subsequently implemented a
third set of R2T4 and Post-Withdrawal disbursement worksheets for students
who withdraw on or after July 1, 2008 to comply with regulatory changes in
the CCRAA.
R2T4 on the Web Change: Before you create a new R2T4 record,
you must provide the student’s withdrawal date, award year, and school
calendar profile. Based on the withdrawal date, the Web site displays the
appropriate worksheet and associated entry fields.
For example, if you create an R2T4 record for a student withdrawing from
a clock-hour program on or after July 1, 2006, the R2T4 and Post-Withdrawal
tabs display worksheets with fields for Academic Competitiveness Grant (ACG),
National SMART Grant, and Graduate PLUS loan award data, and the R2T4 record
is calculated based on the hours the student is scheduled to complete. By
contrast, if the same student withdrew before July 1, 2006, R2T4 on the Web
does not display the previously noted funds, and the R2T4 calculation is based
on completed or scheduled hours.
Note the following important tips:
We recommend familiarizing yourself with the differences between the
forms before performing calculations using R2T4 on the Web. The R2T4 and
Post-Withdrawal worksheets for students who withdraw on or after July
1, 2006 display different field labels, worksheet steps, and worksheet
item numbering than the worksheets displayed for students with a withdrawal
date before July 1, 2006. Likewise, R2T4 and Post-Withdrawal worksheets
also differ for records with a withdrawal date on or after July 1, 2008.
If you update a student’s withdrawal date from a date before
July 1, 2006 to a date on or after July 1, 2006 on an existing record,
or vice versa, R2T4 on the Web may need to remove some existing data you
have entered in order to display the correct worksheets and associated
fields. Consider printing a copy of the current R2T4 worksheet before
you submit a new withdrawal date, particularly if the new date shifts
the rules governing the record’s calculations from the pre-HERA
provisions to the HERA provisions, or vice versa. Note:
This consideration also applies if you update a record with a withdrawal
date prior to July 1, 2008 to a withdrawal date on or after July 1, 2008.
For Unofficial Withdrawals (Withdrawal Type 3), if you do not know the
date the student withdrew, you still need to enter a Withdrawal
Date to ensure the correct calculation is performed,
regardless of the worksheet version you are using. Although you must provide
a withdrawal date on the Add R2T4 Record page, the withdrawal date does
not print on the worksheet or display on the R2T4 View page once you select
and submit Withdrawal Type 3 on the student's R2T4 record.
The Data Export feature includes R2T4 worksheet fields added for the
HERA and the CCRAA, regardless of the withdrawal date of student records
included in the export.
Title IV Programs Covered by R2T4 (Grants)
Section 8003 of the HERA established the Academic Competitiveness Grant
(ACG) and National SMART Grant as Title IV funds covered under the R2T4
process. Section 8022 of the HERA excluded the LEAP and SLEAP grant programs
from R2T4 calculations.
R2T4 on the Web Change: The R2T4 and Post-Withdrawal
tabs for students with a withdrawal date on or after July 1, 2006 display
entry fields for tracking ACG and National SMART Grant award data. R2T4
reports and the Data Export feature also include ACG and National SMART
data when it is present on the student’s record.
For students with a withdrawal date before July 1, 2006, we include LEAP
and SLEAP award data in the “Other Title IV Programs” value
entered on either the R2T4 or Post-Withdrawal tabs. However, we do not
include LEAP or SLEAP amounts for students who withdraw on or after July
1, 2006. (For additional information about when LEAP and SLEAP amounts
are to be included in the R2T4 calculation, see GEN-04-03.)
Title IV Programs Covered by R2T4 (Loans)
Section 8005 of the HERA extended PLUS loan eligibility to graduate students
and added it to the R2T4 calculation.
R2T4 on the Web Change: The R2T4 and Post-Withdrawal entry
tabs for students with a withdrawal date on or after July 1, 2006 display
entry fields for tracking Graduate PLUS award data separately from PLUS
award data. R2T4 reports and the Data Export feature also include Graduate
PLUS data when it is present on the student’s record.
R2T4 Clock-Hour Calculations Now Based on Scheduled Hours
Section 8022 of the HERA stipulated that the R2T4 calculation for percentage
of Title IV aid earned for clock-hour students be based on scheduled hours.
R2T4 on the Web Change: The R2T4 tab for clock-hour students
with a withdrawal date on or after July 1, 2006 automatically calculates the
percentage of Title IV aid earned based on scheduled hours rather than allowing
a choice between scheduled or completed hours.
Note: The percentage of Title IV aid earned (Box H) in Step
2 is calculated automatically when you submit your data on the R2T4 tab and
displays only when you access the tab in View mode.
Change in Student’s Amount of Title IV Grants to Return
Section 8022 of the HERA changed the Title IV grant protection calculation
affecting the total amount of Title IV grant funds a student must return if
the student withdraws on or after July 1, 2006.
Under the HERA, the Title IV grant protection amount is calculated by multiplying
the sum total of Title IV grant aid disbursed and Title IV grant aid that
could have been disbursed for the payment period or period of enrollment by
50%. The Title IV grant protection amount is then subtracted from the initial
amount of Title IV grants that the student has responsibility to return to
calculate the adjusted amount of Title IV grants that the student is responsible
to return.
R2T4 on the Web Change: The R2T4 tab automatically calculates
the Title IV grant protection amount changed by the HERA in Step 9, Box
T. The R2T4 tab displays Step 9 calculations only when the tab is accessed
in View mode.
Note: For student records with a withdrawal date prior to
July 1, 2006, the Title IV grant protection amount is calculated on a grant-by-grant
basis in Step 8 of the R2T4 tab. For these records, the Web site multiplies
the initial amount of each Title IV grant that the student has responsibility
to return in Step 8 by 50% in order to calculate the adjusted amount of each
Title IV grant that the student is responsible to return.
De Minimis (Minimum) Student Grant Repayment Obligation Amount Increased
from $25 to $50
Section 8022 of the HERA provided that students with a withdrawal date on
or after July 1, 2006 are not responsible for returning funds to any Title
IV grant programs to which the student owes $50 or less.
R2T4 on the Web Change: The R2T4 tab for students with a
withdrawal date on or after July 1, 2006 automatically calculates the de minimis
student repayment obligation amount for each Title IV grant.
If the calculated total amount of Title IV grant funds for the student to
return (Step 9, Box U on the R2T4 tab) is greater than $0, the calculated
total amount is distributed to the individual Title IV grant programs listed
in Step 10, according to the following guidelines:
The calculated total amount for the student to return in Step 9, Box U
is distributed to Title IV grant programs in the order they are listed in
Step 1 and Step 10 of the R2T4 tab (Pell Grant, Academic Competitiveness
Grant, National SMART Grant, FSEOG, Other Title IV Grant Funds), AND
R2T4 on the Web repeats this distribution calculation for each successive
Title IV grant program listed in Step 10 until the amount listed in Step
9, Box U is fully distributed, AND
If the remaining balance to be paid for any individual Title IV grant
program is $50 or less, the student is not responsible for repayment of
that grant, although the calculated remaining balance for the grant displays
in Step 10.
Note: Records with a withdrawal date on or after July
1, 2008 take TEACH Grant funds into consideration in Step 1, Step 6, and
Step 10, after FSEOG.
In addition to the calculation changes noted, student records with a withdrawal
date on or after July 1, 2006 are displayed on the Student Notification,
Student Repayment Arrangements – Completed, or Student Repayment Arrangements
– Not Completed notification status tracking pages and their associated
reports if the student owes any Title IV grant amount greater than $50 or
any Title IV loan amount.
Borrower Contact Required Prior to Post-Withdrawal Loan Disbursement
Section 8022 of the HERA stipulated that schools must contact borrowers
and receive an affirmative response prior to making a post-withdrawal disbursement
of loan funds.
R2T4 on the Web Change: Data edits covering this HERA
provision were added to the Post-Withdrawal tab for students with a withdrawal
date on or after July 1, 2006. The data edits function as follows:
You can only submit loan award data in the Post-withdrawal Disbursement
Made From section if the Response Status field
value is “Response received” and the value in Amount
of post-withdrawal disbursement accepted is greater than $0.
If you select the “Response not received” value for Response
Status, you cannot submit loan award data in the Post-withdrawal
Disbursement Made From section.
Time Period for Return of Funds by Schools Increased to 45 Days
Section 8022 of the HERA increased the total number of days schools have
to return funds to ED from 30 to 45 days from the date of the school’s
determination that the student withdrew.
R2T4 on the Web Change: “Days Remaining” calculations
on R2T4 on the Web’s status tracking pages for School Portion
of Title IV Funds To Be Returned and School Portion of
Title IV Funds Returned are calculated according to the 45-day
rule for student records with a withdrawal date on or after July 1, 2006.
The 30-day calculation rule is followed for student records with a withdrawal
date before July 1, 2006.
References to the 30-day countdown were removed from the “Days Remaining”
column headings on the School Portion of Title IV Funds To Be Returned
and School Portion of Title IV Funds Returned pages and
the corresponding field labels on their associated reports.
Leave of Absence Allowance
Section 8022 of the HERA stipulated that if a student takes one or more leaves
of absence from a school for no more than a total of 180 days during any 12-month
period, the student is not considered withdrawn from the school during the
leaves of absence and the school does not need to calculate the amount of
grant and loan assistance to be returned.
This HERA provision only applies if the school has a formal policy regarding
leaves of absence, the student followed that policy in requesting the leaves
of absence, and the school approved the student’s requests in accordance
with the policy, consistent with the provisions of 34 CFR 668.22(d).
R2T4 on the Web Change: No change was necessary for this
HERA provision. The Leave of Absence Days entry field on
the R2T4 tab allows you to enter a value range of 000-180 or blank, regardless
of the student’s withdrawal date or worksheet version you are using.
Getting Help
Whom can a school contact if they need additional help performing an
R2T4 calculation?
Schools can contact the Federal Research and Customer Care Center (RCCC) at 1-800-433-7327 or send an
e-mail to fsa.customer.support@ed.gov.
Institutional Charges
Where can a school find information on what are considered institutional
and non-institutional charges?
Guidance can be found in (1) the Federal Student Aid Handbook in the Institutional
Eligibility and Participation section, (2) the Federal Register dated November
1, 1999, p.59033, (3) (34 CFR 668.22 (g) (1)(i) and (34 CFR 668.22 (g) (2)
and (4) DCL - GEN 0024. For detailed information and updates regarding related
federal regulations, review the Federal Student Aid (FSA) Handbook, which
is available on ED's Information for Financial Aid Professionals (IFAP) Web
site at
ifap.ed.gov, and (5) A Policy Bulletin dated January 7, 1999 located on
IFAP.
If, after a student withdraws, the school changes the amount of institutional
charges it assessed the student or does not assess any institutional charges
to the student, what is the amount of institutional charges that should be used
in determining the amount of any unearned Title IV funds that the institution
is responsible for returning?
The institutional charges used in the calculation are always the institutional
charges that were initially assessed the student for the payment period or period
of enrollment, unless the school adjusted the student's institutional charges
prior to the student's withdrawal (for example, for a change in enrollment status
and the corresponding adjustment to the institutional charges was completed
prior to the withdrawal). (§668.22(g)(1)(ii) and (2))
Because Title IV aid is provided for the entire payment period or period of
enrollment, as applicable, the calculation uses institutional charges assessed
for that entire payment period or period of enrollment. A school may not use
the unpaid charges on the student's account at the time of withdrawal or the
adjusted amount of institutional charges that results from the school's refund
policy or from a "retroactive withdrawal" of the student.
If an adjustment is made to a student's institutional charges (for example,
for a change in enrollment status) prior to the student's withdrawal, that adjusted
amount of institutional charges is used. If a school did not process an adjustment
to a student's institutional charges before the withdrawal, the institutional
charges must reflect the amount initially assessed. (Dear Colleague Letter GEN-00-24)
What will constitute institutional charges when the school (non-term
or non-standard term programs) chooses to calculate the R2T4 on a payment period
basis, but charges are for a period longer than a payment period?
The "total institutional charges for the payment period" is the greater of
the prorated institutional charges for the period, or the amount of Title IV
assistance retained for institutional charges as of the student's date of withdrawal.
(34 CFR 668.22(g)(3))
Can a school count application or registration fees as institutional
charges?
No. Application and registration fees are excluded from institutional charges
because they are not educational costs. (Federal Register, Vol. 59, No. 82,
April 29, 1994, page 22356)
The regulations allow a school to use any funds from a post-withdrawal
disbursement to be used to pay any outstanding charges on the student's account
up to the amount of the outstanding charges. What amount constitutes "total
outstanding charges on the student's account" on ED's Post-Withdrawal Disbursement
Tracking Sheet?
If a student is owed a post-withdrawal disbursement, and outstanding charges
exist on the student's account, the school may credit the student's account
with all or a portion of the post-withdrawal disbursement, to the extent that
the post-withdrawal disbursement is made up grant funds, up to the amount
of outstanding charges (§668.22(a)(4)(i)(A)). If loan funds comprise any portion
of the post-withdrawal disbursement, the school must first contact the student
(or parent in the case of a PLUS loan) to first confirm that the loan funds
are still required prior to disbursing the loan portion and must be documented.
Outstanding charges on a student's account are charges for which the school
will hold the student liable after the application of any applicable refund
policy. Such charges include the amount of institutional charges after any
adjustment to reflect the amount the student will really owe after his or
her withdrawal, any other current charges that remain on the student's account,
and up to $200 for any permitted minor prior year charges.
For example, a student is due a post-withdrawal disbursement of $450. The
institutional charges that the school originally assessed the student totaled
$2,300; however, under the refund policy, the school may keep only $700 of
those institutional charges. No funds have been paid toward the institutional
charges when the student withdrew. In addition, the student owes $50 for a
bus pass. The outstanding charges on the student's account that would be entered
on the Post-Withdrawal Disbursement Tracking Sheet are $750 (the $700 in institutional
charges plus the $50 owed for the bus pass). All or a portion of the $450
required under the post-withdrawal disbursement provisions may be used to
satisfy this balance (assuming that the post-withdrawal disbursement is comprised
of grant funds) and can be automatically credited to the student's account
to pay tuition, fees, room and board. A school must obtain a student or parent's
authorization to credit a student's account for charges other than current
charges for tuition, fees, room and board (if the student contracts room and
board with the school). (Dear Colleague Letter GEN-00-24)
Note: The Return of Title IV Funds Web site performs calculations
differently for student records with a withdrawal date on or after July 1,
2006, based on provisions of the Higher Education Reconciliation Act (the
HERA) of 2005, Pub. L. 109-171. For more information, click HERA.
Aid That Could Have Been Disbursed
What principles guide the treatment of second or subsequent disbursements
of FFEL or Direct Loans in Return of Title IV Aid calculations?
Any undisbursed Title IV aid for the period for which the return calculation
is performed is counted as aid that could have been disbursed for purposes
of determining earned Title IV aid regardless of whether the institution was
prohibited from making the disbursement on or before the day the student withdrew,
so long as the conditions for late disbursements listed below are met prior
to withdrawal. The conditions for a late disbursement in §668.164(g)(2)
that must be met prior to the date the student becoming ineligible are:
The Department processed a Student Aid Report (SAR) or Institutional Student
Information Record (ISIR) with an official Expected Family Contribution (EFC) for
the student (except in the case of a PLUS loan)
For an FFEL loan or a Direct Loan, the institution certified or originated the loan, as applicable; and
For a Federal Perkins Loan or FSEOG award, the institution made the award
to the student.
The second principle provides that an institution may not disburse as a post-withdrawal disbursement any Title IV
funds the institution was prohibited from disbursing to the student on or before the student's withdrawal date.
This guidance would apply to:
Second or subsequent disbursements of FFEL or Direct Loan funds for
the period that an institution is prohibited from making unless the student
has graduated or successfully completed the loan period (§668.164(g)(4)(ii));
For nonstandard term credit-hour programs where the terms are not substantially
equal in length, credit-hour nonterm programs, and clock hour programs,
second disbursements of FFEL and Direct Loans for the period that an institution
is prohibited from making until the later of the calendar midpoint of the
loan period, or the date that the student completes half of the academic
coursework or clock hours (as applicable) in the loan period (§682.604(c)(7)
or (8) or §685.301(b)(5) or (6));
Disbursements of FFEL and Direct Loans to a first-year, first-time borrower
who withdraws before the 30th day of the student's program of study (§668.164(g)(4)(iii));
Disbursements of a Federal Pell Grant funds to a student for whom the
institution did not receive a valid SAR or a valid ISIR by the deadline
date established by the Secretary in the Federal Register (§668.164(g)(4)(iv);
and
For clock hour or credit-hour nonterm programs, a disbursement of Federal
Pell Grant funds for a subsequent payment in the period that an institution
is prohibited from making until the student completes the payment period
(§690.75(a)(3)).
For example, a student withdrew after completing 400 clock hours in a 900-clock
hour program and before passing the midpoint in calendar time of the loan
period. The loan period is the 900-clock hour academic year. The payment periods
are 450 hours each. The Return of Title IV Aid calculation is done on a period
of enrollment basis. The student was disbursed half of the FFEL or Direct
Stafford loan and half of a Federal Pell Grant at the beginning of the first
payment period and was scheduled to receive the other half in the second payment
period. Because the student had not completed half of the clock hours and,
for the loan, nor passed the midpoint in calendar time of the loan period, making
the student eligible to receive the second installment of the loan and the
Federal Pell Grant, the second disbursements were not made before the student
withdrew. Under the previous guidance of Dear Colleague letter GEN-00-24,
the second disbursements would not be included as aid that could have been
disbursed because the institution was prohibited from making the second disbursements
on or before the day the student withdrew (because the student had not completed
the first payment period). Under the current guidance, the second disbursements
are included as aid that could have been disbursed in the calculation of earned
Title IV aid so that the amount of Title IV aid used in the calculation (and
earned by the student) will be larger. Please note, however, the institution
still may not make a post-withdrawal disbursement from the second scheduled
disbursements because of the prohibition on making these disbursements.
For additional information, see Dear Colleague Letter GEN-04-03 posted on
February 13, 2004.
Additionally, in order to include Title IV loan amounts in the Return to
Title IV Funds calculation, the signed promissory notes must have been returned as provide in GEN-05-16.
While the promissory notes do not have to be signed by the withdrawal date for the loan amounts to be
included in the calculation, the promissory notes must be signed and returned as soon as possible, but no
later than 45 days after the date of determination that the student withdrew.
What constitutes aid that could have been disbursed?
Title IV aid that could have been disbursed is grant or loan funds for which
the student meets the conditions for a late disbursement. When entering the
amount of loan funds, a school should enter the net amount disbursed or that
could have been disbursed. The determination of which funds were disbursed
versus those that could have been disbursed is made as of the date of the
school's determination that the student withdrew. (See the Federal Student Aid Handbook.)
Are there any special considerations to be aware of when handling
second or subsequent loan disbursements?
Yes. A student can never receive as a post-withdrawal disbursement funds
from a second or subsequent FFEL or Direct Loan disbursement that the school
was prohibited from making to the student on or before the date of the student's
withdrawal.
However, as long as the conditions for making a late disbursement are met,
a second or subsequent FFEL or Direct Loan disbursement may be counted as
aid that could have been disbursed for purposes of determining earned Title
IV aid regardless of whether the school was prohibited from making the disbursement
on or before the day the student withdrew.
If the CPS processed a SAR or ISIR with an official expected family contribution
prior to or as of the student's withdrawal date, a Direct Loan or FFEL had
been originated or certified prior to or as of that date, and an initial disbursement
of the loan has not been made, the amount of the post-withdrawal disbursement
must be made available to the loan recipient for the initial disbursement
consistent with the provisions for late disbursements in 34 CFR 668.164(a)(2)
and (g). This, of course, presumes that the loan promissory note has been signed and returned.
(See the Federal Student Aid Handbook and GEN-00-24)
Can a school include a loan disbursement as "aid that could have
been disbursed" for first-year, first-time borrowers who withdraw before the
30th day of his or her program of study?
Yes. The R2T4 calculation must include, as "aid that could have been disbursed,"
the amount of the Title IV Stafford or Perkins Loan for a first-year, first-time
borrower. However, the school is prohibited from including any portion of
the loan disbursement as part of a post-withdrawal disbursement. (See the Federal Student Aid Handbook.)
For a school that is returning Title IV funds on a payment period
basis, what is the proper procedure when aid that could have been disbursed
for a previous payment period is received in a subsequent period during which
the student withdrew?
If aid that could have been disbursed during a previous payment period (completed
by the student) is received in a subsequent period during which the student
withdrew, the aid is not considered Aid Disbursed or Aid That Could Have Been
Disbursed in the period during which the student withdrew. This late-arriving
assistance, while it can be disbursed in the current term, is disbursed for
attendance in the previous term. Therefore, it is not included in the Return
calculation for the period in which the student withdrew.
Note: For a student who has withdrawn, a school cannot disburse
aid received for a previous semester unless the student qualifies for a late
disbursement. (See the Federal Student Aid Handbook.)
Institution Required to Take Attendance
When is a school considered to be required to take attendance for
R2T4 purposes?
A school would be considered to be one that is required to take attendance
only when an outside entity determines that it requires that the school take
attendance for some or all of its students. Absent a determination by an outside
entity that the school is required to take attendance, the school would be
considered to be one that is not required to take attendance.
If an outside entity determines that a school is required to take attendance
for a limited continuous period of greater than a day, then the school is considered
to be one that is required to take attendance only for that period of time. However,
if the outside entity requires a one-day census activity, ED would not consider the school to meet the definition of an institution that
is required to take attendance.
Schools that are required to continuously take attendance for a limited period
must document a student's attendance through that period. If a school determines
that a student was not in attendance at the end of that period, the student's
withdrawal date would be determined according to the requirements for an institution
that is required to take attendance. That is, the student's withdrawal date
would be the last date of academic attendance as determined by the school
from its attendance records.
If the school demonstrates that the student attended past the end of the
limited period of continuous attendance taking, the student's withdrawal date
is determined in accordance with the requirements for an institution that
is not required to take attendance. For a student who has attended past the
limited period of attendance taking and unofficially withdrew, the school
has the option of using the midpoint of the period or the last date of attendance
at an academically related activity.
If a school is required by an outside entity (for example, a state Workforce
Development Agency), to take attendance for only some students, the school
is required to use those attendance records for only the cohort of students
under the outside agency's jurisdiction to determine the student's withdrawal
date (the last date of academic attendance). The school would not be required
to take attendance for any of its other students, or to use attendance records
to determine any of its other students' withdrawal dates, unless the school
is required to take attendance for those students by another outside entity.
(See the Federal Student Aid Handbook)
Withdrawal Date vs. Institution's Date of Determination
What is the difference between the student's withdrawal date and
the date of the institution's determination that the student withdrew?
A student's withdrawal date is used to determine the percentage of the payment
period or period of enrollment completed and, therefore, the amount of aid
a student has earned.
The date of the institution's determination that the student withdrew captures
the point in time when a school could reasonably be expected to be aware that
a student has withdrawn. The date of the institution's determination that
the student withdrew is used in many circumstances, such as establishing the
time frame for when the Return calculation must be completed and funds returned
by the school. When a student begins the formal withdrawal process at an institution, the withdrawal date and the date of determination are the same date (when the student withdraws on the date they begin the formal withdrawal process at a school not required to take attendance). But the date of determination often may be at a later date than the withdrawal date, such as in the case of an unofficial withdrawal. In the case of an unofficial withdrawal, the school may not know that the student has ceased attendance until late in the period. However, the withdrawal date for a school not required to take attendance would be the midpoint or the last date of an academically related activity, which could be before or after the date of determination. (See the Federal Student Aid Handbook.)
How is the student's withdrawal date and the date of the institution's
determination that the student withdrew calculated when a student withdraws
during a scheduled break of five days or more in a credit-hour program?
If a student officially withdraws while on a scheduled break of five consecutive
days or more, the withdrawal date is the last date of scheduled class attendance
preceding the scheduled break.
For example, the school's last date of scheduled class attendance prior to
spring break is Friday, March 7. Spring break at the school runs from Saturday,
March 8 to Sunday, March 16. If the student contacts the school's designated
office on Wednesday, March 12 to inform the school that he will not be returning
from the school's spring break, the student's withdrawal date is Friday, March
7, which was the school's last day of scheduled class attendance.
However, the date of the institution's determination that the student withdrew
is March 12, the date the student actually informed the school that he would
not be returning. The date of the institution's determination that the student
withdrew is used as the starting date for school action, such as the requirement
that a school return Title IV funds for which it is responsible no later than
30 days after this date.
If a student officially withdraws while on a scheduled break of fewer than
five days, the actual date of the student's notification to the school is
the student's withdrawal date. Remember that a school may always choose to
use a documented last date of attendance at an academically related activity
as the student's withdrawal date.
Academically Related Activity
Can a student document attendance at an academically related activity?
No. Documentation of a student's attendance at an academically related activity
must always be provided by an official of the school. A student's self-certification
of attendance at an academically related activity is never sufficient documentation.
When can a school use a last date of attendance at an academically
related activity?
A school that is not required to take attendance may always use a student's
last date of attendance at an academically related activity, as documented
by the school, as the student's withdrawal date.
If a student begins the school's withdrawal process or otherwise provides
official notification of his or her intent to withdraw and then attends an
academically related activity after that date, the school would have the option
of using that last actual attendance date as the student's withdrawal date,
provided the school documents the student's attendance at the activity. Similarly,
a school could choose to use an earlier date if it believes the last documented
date of attendance at an academically related activity more accurately reflects
the student's withdrawal date than the date on which the student began the
school's withdrawal process or otherwise provided official notification of
his or her intent to withdraw.
Examples of academically related activities are examinations or quizzes,
tutorials, computer-assisted instruction, academic advising or counseling,
academic conferences, completing an academic assignment, paper, or project,
and attending a school-assigned study group. (See the Federal Student Aid Handbook.)
Death of a Student
If a student dies during a period, does the school have to perform
an R2T4 aid calculation?
Yes. If a school is informed that a student has died during a period, it
must perform an R2T4 aid calculation. If the Return calculation indicates
that a school is required to return Title IV funds, the school must return
the Title IV funds for which it is responsible.
However, if there are unearned funds that the student would normally be responsible
to return, the student's estate is not required to return
any Title IV funds to ED. Moreover, a school should neither report a grant
overpayment for a deceased student to NSLDS nor refer a grant overpayment
for a deceased student to ED Collections. If an institution had previously
reported a grant overpayment for a student who is deceased to ED Collections,
it should inform ED Collections that it has received notification that the
student is deceased.
No post-withdrawal disbursement of Title IV funds may be made to the account
or estate of a student who has died.
If a Title IV credit balance created from funds disbursed before
the death of the student exists after the completion of the R2T4 calculation,
may the school disburse the credit balance to the student's estate?
No. The Title IV funds portion of a remaining credit balance must be returned to the programs.
The school must resolve the Title IV credit balance by (1) paying authorized
charges at the school (including previously paid charges that are now unpaid
due to the R2T4 funds by the school), (2) retiring any Title IV grant overpayments
owed by the student for previous withdrawals from the present school (the
school may deposit the funds in its federal funds account and make the appropriate
entry in GAPS; if the school has previously referred the grant overpayment
to DCS, the school should provide DCS with documentation that the student
has died so that DCS can delete the overpayment from its records), or (3) return
the Title IV funds portion of the credit balance to the programs. (See the Federal
Student Aid Handbook.)
Unofficial Withdrawals
For schools that are not required to take attendance, is there a
required time frame by which schools must identify unofficially withdrawn
students?
Yes. For a student who withdraws without providing notification to the school,
the school must determine the withdrawal date no later than 30 days after
the end of the earlier of (1) the payment period or the period of enrollment
(as applicable), (2) the academic year, or (3) the student's educational program.
(See the Federal Student Aid Handbook)
Can a school assume that a student has unofficially withdrawn when
the student has failed to earn a passing grade in at least one class for the
period enrolled?
No. The student's failing grades do not necessarily provide evidence that
the student unofficially withdrew during the period unless the institution's
grading system has the capacity to distinguish between an earned failing grade
and when a failing grade is due to non-attendance. If the institution's grading
system cannot make this distinction, the institution must have a process in
place to determine whether any student who received all failing grades ever
established eligibility for the Title IV funds disbursed to the student during
the period. If no evidence exists that the student began attendance, such
as a test or quiz score or a grade on a project submission, the institution
owes all the Title IV funds back to the program from which they came.
If there is evidence that the student began classes and the school is not
required to take attendance, it may use either the midpoint of the period
or a student's last day of attendance at or participation in any academically
related activity as documentation of the student's last date of attendance.
However, if a student earns a passing grade in one or more of his or her
classes, for that class, a school may presume that
the student completed the course requirements and may consider the student
to have completed the period.
A school that is not required to take attendance may use either the midpoint
of the period or a student's last day of attendance at or participation in
any academically related activity as documentation of the student's last date
of attendance. (See the Federal Student Aid Handbook)
Student Overpayments
Is a student required to repay a grant overpayment that is less than
$25?
No. If a student owes a Title IV grant overpayment as a result of a withdrawal,
the student does not have to repay the grant overpayment if the original amount
that the student is responsible for repaying (after the 50% reduction) is
less than $25. A school should not report a student to NSLDS,
refer him or her to FSA's Student Management Collections (ED Collections),
or attempt to collect on Title IV grant overpayments of less than $25.00.
Note: This provision applies only when the original overpayment
amount (Step 8, line 5 or 6) is less than $25. An overpayment for which the
original amount was $25 or more that has a current balance of less than $25
may not be considered de minimis and therefore written off.
This provision does not apply to funds that a school is required to return.
Are there any special requirements for a school to follow if it has
already referred an overpayment to ED Collections but then receives a payment
from the student that will retire the student's debt in full for the current
award year?
Yes. If a school receives a payment for an overpayment previously referred
to ED Collections, and if the overpayment was made in the current award year
and the payment will retire the student's debt in full, the school must: deposit
the payment in its appropriate federal funds account; for a Federal Pell Grant
overpayment, make the appropriate entry in the Pell system; and send a letter
or fax to ED Collections identifying the student and indicating that his or
her overpayment has been completely repaid. This will allow ED to properly
update its records in both the ED Collections system and NSLDS.
The fax number for ED Collections is 903/408-4634. It is for school use only
and only for this purpose. In the fax or letter, a school must include the
award year of the overpayment, the student's Social Security Number, the student's
last name, first name, and middle initial, the student's date of birth, the
type of overpayment (Federal Pell Grant or FSEOG), and the disbursement date
the school used to create the overpayment record to NSLDS. (See the Federal Student Aid Handbook)
If a school chooses to pay a grant overpayment on behalf of the student
who withdrew and the student then decides to not repay the school, can the
debt be referred to ED?
No. After the overpayment has been repaid by the school, there is no Title
IV overpayment. The school may collect the amount paid by the school from
the student, but the student would not owe a Title IV overpayment. (Dear Colleague
Letter GEN-00-24)
If a student owed an overpayment and he or she made arrangements
with the school to repay those funds, then stopped repaying after a few months,
can the school still report the student to ED?
Yes. If a student enters into a repayment agreement with a school and at
any time fails to fulfill the terms of that agreement, the school must immediately
(within a few days) report the overpayment to NSLDS and refer the overpayment
to ED. After ED receives and accepts the overpayment, the information will
be transmitted to NSLDS, and "ED Region" will replace "school" as the appropriate
contact for information about the overpayment.
If the Return calculation indicates that the student
owes all or a portion of a federal student loan, can the school require the
student to immediately repay the loan amount as an overpayment?
No. The student (or parent, if a Federal PLUS loan) returns funds to the
loan programs in accordance with the terms of the promissory note. In other
words, the student will repay any unearned loan funds in the same manner that
he or she will be repaying earned loan funds. No further action is required
other than notification to the holder of the loan of the student's withdrawal
date. (34 CFR 668.22(h)(3)(i))
When is a school required to notify a student that he or she owes
an overpayment, and could untimely notification affect the student's Title
IV eligibility?
A student who owes an overpayment as a result of a withdrawal generally will
retain his or her eligibility for Title IV funds for a maximum of 45 days from
the earlier of the date the school sends the student notice of the overpayment,
or the date the school was required to notify the student of the overpayment.
Within 30 days of the date of determination that the student withdrew, a school
must notify the student that he or she must repay the overpayment or make
satisfactory repayment arrangements.
Example 1 - A school sends notification to a student within
the 30 days allowed. If a school sends notification to a student within the
30 days of the date of determination, the 45-day period of extended eligibility
begins on the day after the school sends the notification to the student.
If a school determines on August 20 that a student withdrew and owes a repayment,
and the school sends notification to the student on September 1 (within the
30 days allowed), then the first day of the 45-day period of extended eligibility
is September 2. The 45th day is last day for the student to take positive
action to resolve the Title IV overpayment. The last day of the student's
extended eligibility for Title IV funds is October 16.
Example 2 - A school fails to notify the student or notifies
the student after the 30 days allowed.
If the school fails to notify the student or notifies the student after
the 30 days allowed, the 45-day period of extended eligibility begins on the
day after the end of the 30 day period that the school has to notify the student.
If a school determines on August 20 that a student who withdrew on July 8
owes a repayment, the school must have notified the student within 30 days
of the date of determination or by September 19th. The 45-day period of the
student's extended eligibility for Title IV funds ends on November 4th. If
a student agrees to a repayment arrangement and then fails to meet the terms
of that arrangement, his or her eligibility ends as of the date the student
fails to comply with the terms of the repayment arrangement (which could be
prior to the end of the 45-day period of extended eligibility). For example,
if the date of determination is April 1st and the student is contacted that
same date, the student's period of extended eligibility would normally end
as of May 16th. However, because the student made arrangements on April 1st
to fully repay the Title IV overpayment in full on April 3rd, but failed to
meet that repayment obligation, the student loses his or her Title IV fund
eligibility as of April 4th. (See the Federal Student Aid Handbook.)
Time Frames
What are the different time frames that my school must be aware of
when performing the R2T4 calculation?
The days below are counted from the date of the institution's determination
that the student withdrew, unless otherwise noted.
The school has 45 days to return to the Title IV programs any unearned
Title IV funds for which it is responsible. (34 CFR 668.22(j)(1)
Within 30 days of the date of the institution's determination that the
student withdrew, the school must send a notice to a student who owes a grant
overpayment (34 CFR 668.22(h) (4) (ii)). If the school does not send a letter
to the student within 30 days of the date of determination, the 45 day period
of extended eligibility begins on the day after the end of the 30 day
notification period.
The school must allow the student 45 days from the date of the notice
(or 45 days after the date the school should have mailed the notification of
the overpayment) to inform the school of his or her intentions of making payment
arrangements either to the school or to ED.
If the school enters into a payment arrangement with the student in order
to collect the overpayment, the school must require a full payment within
two years of the date of determination of withdrawal and update repayment
status in NSLDS. Note: A school is never required to enter
into a repayment agreement with a student. A school may refer an overpayment
to ED at any time after the student has had the opportunity to pay off the
overpayment in full. If the student does not respond, or if the student
fails to maintain the terms of the repayment arrangement with the school,
the school must immediately update the NSLDS record and refer the overpayment
to ED Collections.
The school has 30 days in which it must offer any calculated post-withdrawal
disbursement (PWD) of earned Title IV funds to the student or parent (for
a PLUS loan) (34 CFR 668.22 (a) (3)). The school must notify the student
and/or parent of the post-withdrawal disbursement and include the source
of the funds along with the dollar amount. Additionally, any portion of
the PWD that is comprised of Title IV grant funds can be automatically credited
to the student’s account for tuition, fees, and room and board (if
the room and board are contracted with the school). All amounts of the PWD
that are comprised of Title IV loans must be confirmed as needed by the
borrower prior to making the late disbursement.
When the school contacts the student or parent regarding the post-withdrawal
disbursement, the school must indicate the deadline it has established for
the student to respond. If the school does not hear from the student or
parent until after the deadline, the school decides whether it will make
the appropriate post-withdrawal disbursements in accordance with the response
provided to the school from the student or parent. However, the school cannot
make a late disbursement of a Title IV loan to the borrower without the
borrower’s confirmation.
If the withdrawal date is prior to July 1, 2008, the school has up to
120 days from the date the school determined that the student withdrew to
make a post-withdrawal disbursement of loan or grant funds. If the withdrawal
date is on or after July 1, 2008, the school has up to 180 days from the
date the school determined that the student withdrew to make a post-withdrawal
disbursement of loan funds, and 45 days from the date the school determined
that the student withdrew to make a post-withdrawal disbursement of grant
funds.
Other R2T4 Questions
If a school has determined, according to R2T4 guidelines, that a
student has withdrawn after the 60% point, does the school have to complete
an R2T4 calculation?
Yes. The school must still perform an R2T4 calculation to determine whether
the student is eligible for a post-withdrawal disbursement.
How does ED define period of enrollment for R2T4 purposes?
A period of enrollment is the academic period established by the school for
which institutional charges are generally assessed (that is, the length of
the student's program or the academic year.
Can a school with clock hour programs use portions of a clock hour
when using the Return calculation?
Yes. If the school tracks the completion of clock hours in portions of an
hour (for example, in 15-minute intervals) for all students in the program,
it can use portions of a clock hour in the Return calculation. If a school
counts only whole hours, with no credit for partially completed hours toward
completion of the program, only whole hours may be used in the Return
calculation. (See the Federal Student Aid Handbook.)
Are there specific rounding rules a school must follow when calculating
a return of Title IV funds?
Monetary amounts are to be reported in dollars and cents using standard rounding
rules to round to the nearest penny. Final repayment amounts that the school
and student are each responsible for returning may be rounded to the nearest
dollar.
Percentages are calculated to four decimal places and then rounded to three
decimal places. The third decimal place is rounded up if the fourth decimal
place is 5 or above. For example, .4486 would be rounded to .449, or 44.9%.
The one exception to this rule occurs in determining the percentage of Title
IV program assistance earned. Students who withdraw at any point after the
60% point in the payment period or period of enrollment have earned 100% of
their Title IV funds. If the standard rounding rules were used in this situation,
a quotient of .6001 through .6004, which is greater than 60%, would be rounded
down to .600 (60%). Therefore, to recognize that students completing more
than 60% of the period (by any amount) earn 100% of their Title IV program
assistance, amounts of .6001 through .6004 are not rounded for the purpose
of determining whether a student has earned 100% of the Title IV funds for
the term. (See the Federal Student Aid Handbook)
Is a student required to repay a grant overpayment that
is less than $50?
No. If a student owes a Title IV grant overpayment as a result of a withdrawal,
the student must return the unearned grant funds for which he or she is responsible.
When the amount of the grant funds disbursed less any amount that the school is
responsible to repay is $50 or less, the student is not responsible for returning to
any program to which the student owes $50.00 or less. A school should not report a
student owing $50.00 or less to any Title IV grant program to NSLDS, nor refer him or
her to FSA's Student Management Collections (ED Collections), nor attempt to collect
on Title IV grant overpayments of $50.00 or less.
Note: This provision does not apply to funds that a school
is required to return. Nor does this provision apply to a declining balance
due once the balance is $50.00 or less. When a grant overpayment that was
the responsibility of the student was above $50.00, the entire amount must
be repaid.
Who can I contact to assist me in determining whether
I should be using the credit-hour or clock-hour R2T4 worksheet on the Web
site?
If you have questions regarding Title IV policy and regulations as they relate
to your use of Return of Title IV Funds on the Web, contact the Federal Research
and Customer Care Center (RCCC) at 800/433-7327 or 202/275-5532 (fax). You
can also e-mail the RCCC at fsa.customer.support@ed.gov. Hours are 9 a.m.
to 5 p.m. ET, Monday through Friday, excluding federal holidays.