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Trending Questions

  • What if I forgot my PIN?

    If you have lost or forgotten your PIN, you need to request a duplicate. To do so, visit the PIN Home Page and select Request A Duplicate PIN from the list of options on the left side of the page. You will need to provide your challenge answer to request a duplicate PIN.

    When requesting a duplicate PIN, you can choose to either instantly view your PIN online or immediately receive an e-mail containing a hyperlink to your PIN.

    If you think your PIN was compromised (i.e., you think someone else knows it), then you should not request a duplicate PIN; instead, you should change your PIN. You can choose your own new PIN, or we can randomly generate one for you. To change your PIN, select Change My PIN from the list of options on the left side of the PIN Home Page.

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  • When will my tax return information be available using the IRS Data Retrieval Tool?

    There are several factors that affect when your or your parents' tax return information is available to transfer into your FAFSA, including:

    • When you filed your taxes,
    • Whether you filed electronically or by paper, and
    • Whether you overpaid your taxes and as a result are due a refund or you underpaid your taxes and owe a balance.

    Click here to see the timeframes for your situation.

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Making Corrections

Already submitted your FAFSA and need to make a correction? Get help submitting a correction, adding a school, viewing or printing your Student Aid Report (SAR), and more.

Next Steps

You've submitted your FAFSA; what happens next? Understand your expected family contribution (EFC), your Student Aid Report (SAR), and next steps.

Contact Us

More Help Options

Didn't find an answer to your question? Contact the Federal Student Aid Information Center.

Chat with Us

Chat with Us:

Chat live with a customer service representative in a secure online chat session.

LIVE HELP

Call Us

Call Us:

Talk with a customer service representative over the phone. Our automated telephone service is always available.

1-800-4FED-AID (1-800-433-3243) or 319-337-5665
Hearing impaired? Call the TTY line: 1-800-730-8913

E-mail Us

E-mail Us:

Use the online form to ask your question, send us your comments, or alert us to a technical issue you are having. One of our customer service representatives will reply back via e-mail. Or you can e-mail us at FederalStudentAidCustomerService@ed.gov. We’ll respond within one day, except for Saturdays, Sundays, and federal holidays

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